How to win a dispute on Aliexpress step-by-step instruction

Often you only need to include media evidence if you have received the goods but they are not of the quality stated. Each shop sets a time limit for customer protection, during which the goods must be delivered to the customer, otherwise the latter may request a full refund. If the delivery deadline is about to expire and the package is still in transit, you have every reason to open a dispute and request a full refund. All AliExpress sellers can set the delivery time period to up to 60 days.

Step 5: Select the Type of Dispute

On how to do this correctly, information will be given below. As long as the dispute has not been closed, you have time to edit it and add more evidence. It may also happen that you realize that you have not explained yourself well or that you lack evidence.

• Make sure everything is alright and then, after that, you can open the dispute for the shipping method.
• If you record the entire unboxing, It is difficult for the seller to claim that you caused the damage..
• If the seller offers to fix it without dispute (“I’ll resend it to you”, “I’ll pay you by PayPal”…) don’t pay any attention to them.

They may order a refund, replacement, or another solution. If you are satisfied with the decision, follow the instructions to finalize the resolution. If you are a regular buyer without issues, AliExpress may refund you directly. After receiving the resolution, it’s essential to review the results and send feedback if anything needs to be changed.

Receiving and Verifying the Refund

Most often than not, AliExpress will resolve your dispute favorably if you provide strong proof of the damages. If they are a legitimate seller, they’ll change it to the right address you provide with no issues. Moreover, try to only buy from sellers who have excellent ratings on their delivery times.

As long as the dispute isn’t closed, you can edit it or add more evidence. Another important factor is credibility because if you open a dispute every time you receive an order, AliExpress will not take you seriously. If, for example, you ordered a smartphone charger and you receive an iron, you should open a dispute and you will get a full refund. It should be noted that, just as in previous cases, the more evidence you attach, the more chances you have of winning the dispute.

However, even if your seller doesn’t include this type of protection, you can simply provide proof that the item you received is not a genuine piece. Suppose you just started your dispute resolution process with an AliExpress buyer over an order with which you’re unsatisfied. Platform strives to create a trusting environment for online commerce. Fair complaint resolution is a key element of this strategy. This allows the platform to develop, attract new users and ensure safe and satisfying purchases for millions of consumers worldwide. It’s not enough to know how to open, you need to win a dispute on Aliexpress, read our article on this link.

Usually it is not necessary to return the parcel, especially if it was lost on the way. However, if the dispute escalates, the representative of Aliexpress can oblige you to return the purchase at your own expense or at the expense of the store. Otherwise, you may receive only part of the compensation or not at all. Winning a dispute without returning the goods is not always possible. Consideration of the dispute by the administration of Aliexpress also lasts about a week, but it can end the same day if one of the parties has strong evidence to win. Now you need to win it, and for that you need to collect evidence.

AliExpress has a protection program especially designated against counterfeit products. Under this protection program, you can get up to three times the amount you paid as a refund. If the address you provided is nonexistent or if nobody lives there, your order might be returned to the seller. In this case, you can negotiate a partial refund with the seller since the product is returned. Whether you should open a dispute before or after your buyer protection expires depends on the reason for the dispute. If the shipping fees prove to be much higher, and thus you’d lose more money in the process, take the partial refund.

In such cases, opening a dispute is the only way for buyers to seek help from AliExpress to get compensated or replacement items. However, navigating the dispute process on AliExpress can seem complicated if you have never done it before. This guide provides a detailed step-by-step process of how to open a dispute on AliExpress for different order issues.

Taking the time explore inventory to gather descriptive evidence is an important step to get your problem resolved positively through AliExpress buyer protection. It’s your key supporting document for the dispute process. AliExpress offers a buyer protection system to resolve issues related to orders. When an item does not match the description, does not arrive, or has defects, it is important to know how to proceed to obtain a refund or a satisfactory solution. You can check your buyer protection period in your order details. In the app you’ll see a counter in red, saying “you’ll receive your order within XXX days”.

To find it, log into your AliExpress account and check your order status. You generally have 15 days after the order is marked as completed to file a dispute. It is important to act quickly to ensure your complaint is processed within this timeframe. AliExpress offers this assurance as a part of their commitment to enhancing customer satisfaction and building trust within the online shopping community. Let’s explore the components of this guarantee and its implications for you as a shopper.

This will not only harm your account’s reputation but also gets you to experience the scam twice. If you don’t provide evidence or your evidence is lacking, the team will close the claim and release the funds to the seller. If you are not satisfied with their judgment, you may want to consider the next step. If you can’t come to a mutual solution with the seller, the dispute is sent to the Aliexpress administration. During this period, site support may request additional evidence. You should be aware that if the seller agrees to your terms, you may well have to pay for shipping the goods back to the shop.

You can file a claim within 3 days of initiating the process. If you are one of AliExpress’s over 150 million active buyers, you need to read this guide on how to open and win a dispute on this website. If you haven’t received your order, opening a dispute after your protection expires should not affect the outcome of the dispute greatly. Instead of opening a dispute every time your purchase protection is about to expire, try to expend it. You can do that by sending an extension request to your seller.

The most common reasons for such disputes are the goods not matching the description, quality problems, counterfeit, incomplete or damaged order in transit. After receiving your item, ensure it meets your expectations. If there are any discrepancies, act before the buyer protection period expires. You can check the time remaining on your order details page.